FAQ

1 Q). What payment methods do you accept?   A).  We accept most all payment options including: Visa, MasterCard, Discover, Paypal, Bank E transfers, and cash (for local pickup orders). Free shipping is available to British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, Newfoundland, Labrador, Prince Edward Island, Nova Scotia, and New Brunswick. Excluding the Northern Territories, Yukon and Nunavut. Expedited shipping available upon request, subject to availability PLEASE CONTACT US DIRECTLY TO INQUIRE on calculated shipping costs. 2Q). Do you ship to the Canadian Northern Territories? A). Shipping is available to the Northwest Territories, Nunavut, and the Yukon at a calculated shipping rate. Please contact us directly to inquire at sales@hddieselsupply.ca See our shipping policy for more details. 3Q). Do you offer a warranty on your remanufactured injectors, turbos and CP3 Pumps? A). Yes we do!! We offer a 1 year warranty unlimited KMS, some restrictions apply. Please see our warranty policy for more details LINK HERE to warranty policy 4Q). Do you charge for cores on injectors, injection pumps and turbos? A). Yes we do have core charge that applies to our injectors and related core exchange products. Please see our core policy for more details LINK HERE to core policy 5Q). Can I send in my cores to you first to avoid core charge? A). Yes you can send your cores in before we ship your new injectors or related parts that require a core charge. There are three convenient options when it comes to core exchange with HD Diesel Supply. Please see our core policy for more details LINK HERE to core policy 6Q). Do you offer support to help me identify my engine and what parts are required? A).Yes we are here to assist you in making sure you are purchasing the correct parts that fits your engine and needs. See our Diesel 101 for education or feel free contact us with any of your questions LINK to Contact us. 7Q). Do you charge sales tax? A). We do collect GST/RST and required provincial and or Territory tax applicable. 8Q). Do you buy injector cores, turbo cores and CP3 injection pump cores? A). Yes we do buy your unwanted injectors, turbos and pumps that fit our core checklist requirements. Please see our CORE BUY LIST and make sure you see our checklist requirements before sending any items to us. LINK HERE TO CORE BUY LIST & CORE REQUIREMENT CHECK LIST. 9Q). Do you offer discount to service shop or installers? A). Yes we are happy to offer a discount code at checkout for our service accounts, please contact our sales team to setup your dealer account. LINK to Contact us