FAQ

Q: What payment methods do you accept?

We accept most all payment options including: Visa, MasterCard, Discover, Paypal, Bank E transfers, and cash (for local pickup orders).

Q: What do you offer for shipping options?

We offer FREE Canadian standard ground shipping coast to coast on orders over $100.00 before tax via Purolator and/or Greyhound to rural communities.
Free shipping is available to British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, Newfoundland, Labrador, Prince Edward Island, Nova Scotia, and New Brunswick. Excluding the Northern Territories, Yukon and Nunavut.
Expedited shipping available upon request, subject to availability PLEASE CONTACT US DIRECTLY TO INQUIRE on calculated shipping costs. Link to Contact us.

Q: Do you ship to the Canadian Northern Territories?

Shipping is available to the Northwest Territories, Nunavut, and the Yukon at a calculated shipping rate. Please contact us directly to inquire at See our shipping policy for more details.

Q: Do you offer a warranty on your remanufactured injectors, turbos and CP3 Pumps?

Yes we do!! We offer a 1 year warranty unlimited KMS, some restrictions apply. Please see our warranty policy for more details.

Q: Do you charge for cores on injectors, injection pumps and turbos?

Yes we do have core charge that applies to our injectors and related core exchange products. Please see our core policy for more details

Q: Can I send in my cores to you first to avoid core charge?

Yes you can send your cores in before we ship your new injectors or related parts that require a core charge. There are three convenient options when it comes to core exchange with HD Diesel Supply. Please see our core policy for more details.

Q: Do you offer support to help me identify my engine and what parts are required?

Yes we are here to assist you in making sure you are purchasing the correct parts that fits your engine and needs. See our Diesel 101 for education or feel free contact us with any of your questions.

Q: Do you charge sales tax?

We charge GST ONLY on all our items shipped in all other 9 provinces and Territories Excluding Manitoba. Manitoba residents are required to pay Manitoba PST.

Q: Do you buy injector cores, turbo cores and CP3 injection pump cores?

Yes we do buy your unwanted injectors, turbos and pumps that fit our core checklist requirements. Please see our CORE BUY LIST and make sure you see our checklist requirements before sending any items to us..

Q: Do you offer discount to service shop or installers?

Yes we are happy to offer a discount code at checkout for our service accounts, please contact our sales team to setup your dealer account.


Privacy Policy

Q: Communications

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by HD Diesel Supply to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

Q: Brochure Mailing List

If you have requested a HD Diesel Supply brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from HD Diesel Supply, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.

Q: Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that HD Diesel Supply offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. HD Diesel Supply takes great pride in having you as a customer and we will ensure your privacy as a customer. HD Diesel Supply does not sell or exchange names or any other information about our customers with third parties.

Q: Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Q: Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Q: Special Events

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

Q: Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

hddieselsupply.ca does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

Q: Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

Q: Links

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Q: Security

HD Diesel Supply seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Q: Notification of Policy Changes

HD Diesel Supply reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

Q: Updating Personal Information

If you are a registered member at HD Diesel Supply, you can change your personal information at any time by updating your information at check-out.

Q: Contacting Us

We welcome your comments and questions about privacy. Please send email to sales@hddieselsupply.ca.

We are confident that your visit to HD Diesel Supply is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at (888) 375-7767.


Shipping & Returns

Q: What shipping options are available?

Online orders will be shipped based on the customers choice at checkout. We (do not) ship to P.O. boxes. Please contact us if you are interested in an expedited shipping on your order.

Q: Do you ship outside of the Canada?

We (do) ship outside of the Canada.

Please contact HD Diesel Supply sales team to assist in orders out side of Canada.

Q: Do you ship to the Canadian Territories?

Yes we do ship to the Territories.

Please contact HD Diesel Supply sales team to calculate shipping costs.

Q: What could cause a shipping delay?

Shipping delay can occur when the wrong address or postal code is submitted for the shipping address. If the shipping company can not deliver the package we will contact you via phone or email.

During the holiday season shipping delivery may vary.

Q: Is there a cost on returns?

If an item needs to be returned the shipping fees are the customer's responsibility.

Amount of refund will be based on the purchase price of your product.